IT Support and Data Management

IT Support Services

IT Audit

Before we commence any IT support we perform a full IT audit to ensure that your system works as required. We identify vulnerabilities and liabilities within your systems, removing and mitigating any issues to bring you in line with our security and compliance standards.

Telephone Support

We provide comprehensive help desk support to quickly remedy IT problems over the phone or via remote access. You can contact us by phone, email and instant chat. Our service desk is available 24/7, 365 days a year.

On Site Support

Most IT issues can be fixed remotely. If it can't be fixed remotely, we will quickly arrange a site visit by a qualified engineer who will resolve your problem on site with minimal disruption. We also provide a data recovery service to retrieve data from corrupt storage devices.

Desktops and Laptop Support

DR Data have been working with desktops and laptops for over 15 years. Our aim is to provide minimal disruption. We cover:
  • Windows XP
  • Vista
  • Windows 7
  • Windows 8
  • Windows 10
  • Microsoft Outlook
  • Microsoft Office
  • Microsoft Sharepoint
  • Sage Support

Server & Network Support

Your servers are monitored by our team to identify and fix issues before they impact on your business. We will install the latest patches and security updates to your server to provide smooth operations and maximum uptime. We cover:
  • Microsoft Exchange Server
  • Microsoft SQL Server
  • Microsoft Share Point
  • Hyper-V Virtualization
  • Backup
  • Antivirus

Our support also covers network devices such as routers, switches and firewals. We work with providers such as Cisco, Draytek and many more. We also perform network security updates, firmware upgrades and provide your with business with a continuity plan to protect your data in the event of a catastrophic disaster such as a fire or flood. We provide support to a vast range of industries, including schools and education.

Mobile Support

The reliance on mobile and tablet devices is ever increasing. Our support package is designed to ensure your devices work seamlessly with your IT environment. We support:
  • Android
  • Apple IOS
  • Blackberry
  • Windows Mobile

Contract or Pay As You Go

We offer both monthly support contracts as well as pay as you go support. Both provide flexibility and cost efective cover.